Privacy Policy

Last updated: 12 June 2026

This Privacy Policy explains how Natures Playground Limited, trading as Nature’s Playground, collects, uses, stores and protects personal data.

1. Who we are

Natures Playground Limited is the controller of your personal data.

We are registered in England and Wales under company number 16943758.

Our registered office is:

Unit 2 The Old Dairy, Culverthorpe, Grantham, Lincolnshire, England, NG32 3NQ

You can contact us using:

Email: info@naturesplayground.uk
Telephone:07497 305555
Website: https://naturesplayground.uk/

2. What this policy covers

This policy applies when you:

• visit our website;
• contact us by phone, email, website form or social media;
• request a quotation;
• place an order;
• buy products or services from us;
• arrange delivery or installation;
• make a complaint, return or guarantee claim;
• sign up to receive marketing;
• work with us as a supplier, contractor or business contact.

Our products are intended for children’s environments, but our website and ordering process are intended for adults, schools, nurseries, early years providers and other organisations. We do not knowingly ask children to submit personal data through our website.

3. Personal data we collect

Depending on how you interact with us, we may collect:

• your name;
• job title;
• organisation name;
• billing address;
• delivery address;
• email address;
• telephone number;
• order details;
• payment and transaction information;
• quotation details;
• project requirements;
• measurements, site details, access notes, drawings or photographs you send us;
• communication records;
• complaint, return and guarantee claim information;
• marketing preferences;
• website usage data;
• IP address;
• device, browser and technical information;
• cookie and analytics information.

We do not usually collect special category personal data. Please do not send us unnecessary sensitive information.

4. How we collect personal data

We collect personal data when you:

• complete a website form;
• email us;
• telephone us;
• request a quote;
• place an order;
• make a payment;
• arrange delivery or installation;
• send site information, drawings or photographs;
• contact us about aftercare, repairs, returns or guarantees;
• subscribe to marketing;
• browse or use our website.

We may also receive personal data from website, form, hosting, payment, delivery, analytics, email, IT or professional service providers where this is necessary to operate our business.

5. How we use personal data

We use personal data to:

• respond to enquiries;
• prepare quotations;
• discuss designs, specifications and bespoke requirements;
• process and manage orders;
• take payment;
• manufacture or prepare products;
• arrange delivery;
• arrange installation where applicable;
• provide after-sales support;
• handle returns, complaints and guarantee claims;
• keep business, accounting and tax records;
• manage our website and IT systems;
• improve our website, products and services;
• send marketing where allowed by law;
• comply with legal obligations;
• protect our legal rights.

6. Our lawful bases

Under UK data protection law, we must have a lawful basis for using personal data.

We use personal data on the following lawful bases:

Contract

We use personal data where necessary to take steps before entering into a contract or to perform a contract with you. This includes handling enquiries, quotations, orders, payments, delivery, installation and after-sales support.

Legal obligation

We use personal data where necessary to comply with legal obligations, including tax, accounting, product safety, consumer law and regulatory obligations.

Legitimate interests

We use personal data where necessary for our legitimate business interests, provided your rights and interests do not override those interests. This includes running our business, managing customer relationships, improving our website, handling disputes, keeping records, preventing fraud and protecting our legal rights.

Consent

We rely on consent where required, including for some forms of electronic marketing and for non-essential cookies or similar technologies.

You can withdraw consent at any time where processing is based on consent.

7. Marketing

We may send you marketing about our products, services, offers, news and updates where permitted by law.

For individual subscribers, we will usually need your consent before sending marketing emails or texts, unless the law allows otherwise.

For business contacts at companies, schools, nurseries, local authorities, academy trusts or other corporate organisations, we may send relevant business-to-business marketing where permitted by law.

Every marketing email will include a way to opt out.

You can also opt out by contacting us at info@naturesplayground.uk.

Even if you opt out of marketing, we may still contact you about orders, quotations, deliveries, payments, guarantees, safety notices, legal matters or other service-related issues.

8. Cookies and similar technologies

Our website may use cookies and similar technologies.

Some cookies are strictly necessary for the website to work properly, such as security, basket, checkout or preference cookies.

We may also use analytics, performance, advertising or tracking cookies. Where required by law, we will ask for your consent before setting non-essential cookies.

You can control cookies through your browser settings and, where available, through our cookie consent tool.

9. Who we share personal data with

We may share personal data with trusted third parties where necessary, including:

• website hosting providers;
• website platform providers;
• contact form providers;
• payment processors;
• email and IT service providers;
• couriers, pallet carriers and delivery companies;
• installers, subcontractors or tradespeople where needed for a project;
• analytics and cookie providers;
• accountants, bookkeepers and tax advisers;
• insurers;
• legal and professional advisers;
• regulators, courts, law enforcement or public authorities where required by law.

We do not sell personal data.

10. Service providers and international transfers

Some of our service providers may process personal data outside the United Kingdom.

Where possible, we use providers based in the UK or European Economic Area.

Where our website, forms, hosting, IT or related providers process data in the EEA, including Latvia where applicable, this may involve an international transfer from the UK. Such transfers are generally covered by UK adequacy arrangements.

Where personal data is transferred outside the UK or EEA to a country that is not covered by UK adequacy regulations, we will use appropriate safeguards where required, such as the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or another lawful transfer mechanism.

11. How long we keep personal data

We keep personal data only for as long as necessary.

Our usual retention approach is:

• enquiry records: up to 12 months after last contact;
• quotations and design discussions where no order is placed: up to 18 months;
• customer order records: usually at least 6 years for accounting, tax and legal purposes;
• invoices and financial records: usually at least 6 years;
• delivery and installation records: for as long as needed to manage the order and deal with later queries;
• guarantee and aftercare records: for the guarantee period and a reasonable time afterwards;
• complaint and dispute records: for as long as needed to resolve the issue and protect legal rights;
• marketing records: until you unsubscribe or we decide to stop sending marketing;
• marketing suppression records: for as long as needed to make sure we honour opt-out requests.

We may keep data for longer where required by law, where there is an ongoing dispute, or where it is needed to establish, exercise or defend legal claims.

12. How we protect personal data

We use appropriate technical and organisational measures to protect personal data.

These may include:

• secure systems and passwords;
• access controls;
• staff confidentiality;
• secure storage;
• secure payment processing through third-party payment providers;
• data backup and recovery measures;
• security monitoring;
• supplier checks;
• contracts with processors;
• deletion or anonymisation when data is no longer needed.

No website, email system or online service can be guaranteed to be completely secure, but we take reasonable steps to protect the personal data we hold.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

• be informed about how your personal data is used;
• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data;
• ask us to restrict processing;
• object to processing based on legitimate interests;
• object to direct marketing;
• request data portability where applicable;
• withdraw consent where processing is based on consent.

To exercise your rights, contact us at:

info@naturesplayground.uk

We may need to verify your identity before responding.

We will usually respond within one calendar month.

We do not usually charge a fee. However, we may charge a reasonable fee or refuse a request where the law allows, such as where a request is manifestly unfounded, excessive or repetitive.

14. Payment information

Payments may be processed by third-party payment providers.

We do not usually store full card details ourselves. Payment providers process card and transaction data in accordance with their own security and privacy obligations.

15. Links to other websites

Our website may contain links to other websites.

We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policy of any external website you visit.

16. Complaints

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website.